Managed IT

IT support in Jordan.

A defined route to an engineer who can actually fix it — remotely in minutes, or on site when the problem is physical.

Support that resolves rather than logs

The difference between good and bad IT support is rarely speed of answer. It is whether the person answering can diagnose the problem, has access to the system to fix it, and knows enough about your environment to recognise the pattern.

That is why we keep support close to the engineering. The people answering your calls have access to the documentation, the monitoring and the infrastructure — so a problem gets investigated on the first contact rather than escalated through three tiers of script.

How support works

One route in

Phone or email to a single point of contact. Requests become tickets with history retained per user, rather than messages on someone's personal phone.

Remote first

The majority of issues — software, configuration, access, email, printing — are resolved remotely within minutes of being raised.

On site when needed

Hardware failures, cabling, network faults and new installations get an engineer in the building rather than more remote guesswork.

Proactive monitoring

Servers, connectivity, storage and backups watched continuously, so a disk filling up is handled before it stops work.

User onboarding

New starters set up with accounts, licences, devices and access before their first day, and offboarded cleanly when they leave.

Documented environment

Your systems, credentials and configurations recorded properly, so support does not depend on one engineer's memory.

What we support day to day

Desktops and laptops — Windows and macOS, including setup, faults and replacement.
Servers — Windows and Linux, on premises or in the cloud.
Email — Microsoft 365, Exchange, delivery problems and mailbox administration.
Networks — switching, Wi-Fi, firewalls, VPN and connectivity faults.
Printing and peripherals — the unglamorous category that generates real tickets.
Business applications — access, integration and liaison with software vendors.

Support in Amman and across Jordan

Discuss support

Being local changes what support can do. An engineer can attend a site the same day when a switch fails or a cable run needs tracing. Conversations happen in your working week. And when a supplier needs chasing, we are in the same market and the same time zone as they are.

For customers outside Amman, remote support covers the majority of issues, with site attendance scheduled for work that genuinely requires physical presence.

Same working week — support during your hours, not someone else's.
Site attendance for physical faults, installations and network work.
Local supplier relationships for hardware and connectivity.
Arabic and English spoken support.
Defined response expectations written into the agreement.

IT support questions

How is support priced?

Typically per user or per device on a monthly basis, so cost is predictable and scales with the organisation rather than with how many things go wrong. Project work is quoted separately. We will tell you which model fits your size honestly.

Is there a minimum size?

No. We support organisations from a handful of staff upward. Smaller businesses often benefit most, because they have the least internal capability to fall back on when something fails.

How fast do you respond?

Response targets are agreed in the service agreement and vary by severity — a whole site offline is not the same as a single printer fault. We commit to specific targets rather than describing our support as "fast".

Do you supply hardware as well?

We advise on specification and procurement, and can supply through local suppliers. We are not tied to a manufacturer, so recommendations follow the requirement rather than a sales target.

Need support you can actually rely on?

Tell us how many users and sites you have, and what currently goes wrong most often.

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