Communications
Communications without borders.
Cloud PBX, SIP trunking, numbering and contact centre platforms — built on genuine telecommunications engineering rather than a reseller portal.
Voice is infrastructure, not an app
Business telephony looks simple from the outside and is not. Call quality depends on network design and jitter, not on the handset. Numbering depends on carrier interconnection. Failover depends on what happens to inbound calls when a site loses connectivity — a question most organisations answer for the first time during an outage.
We approach voice as telecommunications engineering: the platform, the carrier side, the network underneath it, and the failure behaviour, all designed together.
Communications services
IP telephony for business, replacing legacy phone systems with a platform that works wherever staff are.
A hosted phone system with extensions, IVR menus, call groups, voicemail and reporting, without on-site hardware.
Carrier-grade voice channels connecting your existing or new PBX to the public telephone network.
Direct inward dialling so individuals, departments and campaigns have their own published numbers with defined routing.
Numbers in other countries terminated back to your teams, giving local presence in markets where you have none.
Queueing, skills-based routing, recording, supervision, wallboards and reporting for teams whose work is the phone.
Voice, email, web chat and messaging handled in one agent workspace with shared history and unified reporting.
Connecting Microsoft Teams to the public telephone network, so Teams becomes the phone system rather than sitting beside it.
Why call quality problems are network problems
The phone is almost never the fault.
Choppy audio, one-way audio and dropped calls are usually caused by the network carrying the traffic: no quality-of-service marking, a saturated uplink, an aggressive firewall closing sessions early, or double NAT between the handset and the carrier.
Because we design and support networks as well as voice platforms, these get diagnosed instead of passed between two suppliers who each blame the other.
- QoS configured so voice is prioritised over bulk traffic.
- Firewall and SBC handling of SIP sessions verified rather than assumed.
- Capacity planning for concurrent calls at real peak, not average.
- Failover routing so inbound calls divert when a site goes offline.
- End-to-end ownership — one team for the network and the voice platform.
Where this capability comes from
Telecommunications work our engineers do routinely.
- PBX platforms — deployment, migration and integration with business systems.
- SIP trunking — carrier interconnection, session border control and codec design.
- DID numbering — provisioning, porting and inbound routing design.
- Contact centre — queue, routing, recording and reporting configuration.
- Omnichannel — unifying voice with digital channels in one workspace.
- Seat and infrastructure provision for outsourced and multi-site operations.
Communications questions
Can we keep our existing phone numbers?
Do we have to replace our PBX?
Can staff work from home on the same phone system?
Can this integrate with Microsoft Teams?
Related solutions
Phone system holding the business back?
Tell us how your calls flow today and where it breaks. We'll design what replaces it.